Lounge crowding pre-pandemic (Photo by Zach Griff/The Points Guy) Now, when you're passing through airports with Amex lounges, you can get a sense for how crowded the space is before making the trek across the terminals.īut, the implementation could use some work.įor one, there are only five qualitative descriptors for lounge capacity, ranging from "not busy" to "a little busy" to "very busy" to "almost full." Last year, we broke the news that Amex added live capacity indicators for Centurion Lounges to its mobile app.
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Get the latest points, miles and travel news by signing up for TPG's free daily newsletter. But with Chase and Capital One getting in the game as well, now's the time for Amex to double down on its efforts to enhance the Centurion Lounge - and it can start with these eight suggestions.
The issuer has the upper hand, for now, when it comes to credit card-branded airport lounges. While the experience vastly differs based on when you're traveling and which outpost you're visiting, it's clear that Amex has some room to improve its lounge offering. What was once a quiet oasis in the bustling airport has turned into a place that some are actively avoiding.īetween waitlists and limited operating hours, many cardmembers of Amex's premium cards (and TPG staff alike) have complained in recent months about the Centurion Lounge. It's been getting harder to enjoy the American Express Centurion Lounge network.
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